Privacy Policy

• Company name and contact name

• Email address

• Phone number (for SMS alerts)

• Service area ZIP codes

• Trade specialties and business preferences

• Credit card details (processed and stored by Stripe, not by us)

• Billing address (if provided)

• Stripe customer ID for subscription management

• Alerts viewed and actions taken

• Introduction emails generated

• Survey responses about bid outcomes

• Dashboard usage patterns

• Match permits to your profile and deliver alerts

• Calculate SmartScore priority rankings

• Generate introduction emails on your behalf

• Process subscription payments

• Analyze bid outcome data to improve SmartScore accuracy

• Monitor system performance and detect issues

• Train machine learning models (Phase 2)

• Send transactional emails (receipts, password resets, etc.)

• Send onboarding and educational content

• Provide customer support

• Comply with applicable laws and regulations

• Respond to legal requests (subpoenas, court orders)

• Enforce our Terms of Service

We share data with trusted third-party providers necessary to operate the Service:

• Stripe: Payment processing (see Stripe's privacy policy)

• Twilio: SMS delivery (see Twilio's privacy policy)

• SendGrid: Email delivery (see SendGrid's privacy policy)

• Apollo.io: Contact enrichment (see Apollo's privacy policy)

• Supabase: Database hosting (see Supabase's privacy policy)

When you use the introduction email feature, we send an email to the General Contractor on your behalf containing your company name, contact information, and qualifications. This is done with your explicit consent.

• Sell your personal information to third parties

• Share your data with competitors

• Use your data for advertising purposes

We implement industry-standard security measures to protect your data:

• Encrypted data transmission (HTTPS/TLS)

• Secure database hosting with row-level security

• Regular security audits and monitoring

• Access controls and authentication

However, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

We retain your data as follows:

• Active Accounts: Data retained indefinitely while subscription is active

• Cancelled Accounts: Data retained for 12 months after cancellation for reactivation purposes

• Bid Intelligence Data: Aggregated, anonymized outcome data retained indefinitely for service improvement

• Financial Records: Retained for 7 years per IRS requirements
  

We use cookies and similar technologies for:

• Authentication and session management

• Preference storage

• Analytics (Google Analytics, if enabled)

You can disable cookies in your browser, but some features may not function correctly.

Our Service is not intended for individuals under 18. We do not knowingly collect data from children. If we discover we have collected data from a child, we will delete it promptly.

PermitProwler operates in the United States. If you access the Service from outside the US, your data will be transferred to and processed in the United States. By using the Service, you consent to this transfer.

We may update this Privacy Policy from time to time. Material changes will be communicated via email 30 days in advance. The "Last Updated" date at the top of this page reflects the most recent revision.

For privacy-related questions or to exercise your rights, contact:
Email: privacy@permitprowler.com
Phone: (615) 555-0100
Mail: [Your Business Address]